The reasons why you did not get email with inspection's result
The letter may not come if:
- By mistake, got into the Spam folder. Check the folder of spam and emails from info@qvalon.com.
- The inspection template does not configure mailing for the user. Contact your administrator to check the settings.
- The user account does not specify the mail to send. Please contact the administrator to check the settings.
How to check the notification settings by administrator of system
- Check the settings of check-list's pattern
- Go to Inspections => Checklists registry through administrator account;
- Find require pattern in the list. Scroll the page down and find Notifications and settings tab. There are must be checked marks near Excel/PDF opposite required settings.
Let's see on the screenshot: the lack of check marks opposite Send mail about inspection to store manager means that store manager will not get the email with inspection's result.
2. Check user's settings.
- Go to Administation => Users.
- Find the required user in the list. Check the settings about it's level and stores distribution.
For example, if the letter didn't come to divisional manager, there are must be following settings:
- Level => Division
- Chosen division => the division where inspection was completed.
You can check these settings in Organizational structure also.
- If you are checking the role of the regional director, click on the region name. Similarly, you can click on the division name.
- Go to Selection of executor tab in the opened window. The responsible user list will display. These users are executors for the structure object.
The special settings for region / division manager
The users of level Region must be in Operations department for correct sending mails in according Send mail about inspection to division manager setting.
If for some reasons, user must have another department, you can add his login to Send mail to users setting.
- Set sending the mail by user's login;
- Add notification according to Department and Level.